My opinion of the Geek Squad has generally been low, unjustifiably. About two weeks ago I hired them to set up a network in my office. I currently have three employees, two of which work out of my home office. I want to get file sharing and printer sharing set up. Try and try again, I couldn't get everything working myself.
So last week they came out and set everything up in about an hour. And then I broke it.
Sunday afternoon they came and fixed it for free. We had a bizarre issue where one of my computers would not assign an appropriate IP address automatically. After doing all the standard fixes, one computer refused to participate in the network. Finally, Nevin, my geek, assigned a static IP address and explained everything to me. He spent several hours on a Sunday afternoon to make sure everything was working perfectly.
I'm far more confident in the two people that the Geek Squad sent. I'll probably use them again. For home based work or small office work they do a terrific job. Naturally the IT professionals bash them repeatedly, and I'm sure there are some IT flunkies working for the Geek Squad across the country, but I want to thank Nevin and Evan for making me much more productive. Plus, I think their Volkswagen Beetles are pretty cool.
So last week they came out and set everything up in about an hour. And then I broke it.Sunday afternoon they came and fixed it for free. We had a bizarre issue where one of my computers would not assign an appropriate IP address automatically. After doing all the standard fixes, one computer refused to participate in the network. Finally, Nevin, my geek, assigned a static IP address and explained everything to me. He spent several hours on a Sunday afternoon to make sure everything was working perfectly.
I'm far more confident in the two people that the Geek Squad sent. I'll probably use them again. For home based work or small office work they do a terrific job. Naturally the IT professionals bash them repeatedly, and I'm sure there are some IT flunkies working for the Geek Squad across the country, but I want to thank Nevin and Evan for making me much more productive. Plus, I think their Volkswagen Beetles are pretty cool.
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